Identity and Commitment

CROLITY specializes in producing and selling 100% natural and organic products aimed at achieving beauty in a healthy and safe way.

We believe that beauty is part of health, and maintaining a balance between the two is the foundation of our product philosophy.

Intellectual Property

All products, formulations, designs, images, and texts displayed on this website are the exclusive property of CROLITY.

Copying or using any content without prior written permission from the brand’s legal department is prohibited.

Usage and Warnings

CROLITY products rely on effective organic ingredients; therefore, the usage instructions must be followed precisely.

It is recommended to read the enclosed leaflet and instructions before use to avoid any unwanted results.

Any failure to read the instructions or misuse of the product is the sole responsibility of the user.

Seasonal Organic Manufacturing Policy

CROLITY products are produced using natural, seasonal organic materials that require specific harvesting and processing periods. In the event of a delivery delay due to a late supply of natural raw materials, the customer will be contacted politely and formally to explain the situation and offer the option of a full refund, should the customer wish to receive one.

However, any verbal abuse, insults, or harassment of sellers or brand representatives will be considered a legal violation and will be prosecuted under British, European, and Gulf laws.

No Returns or Criticism Policy

Due to the organic nature of the product and the individual interaction between the ingredients and the body, returns or exchanges are only permitted in cases of proven manufacturing defects upon receipt.

Any complaint or criticism made without reading the instructions is considered invalid and unacceptable.

CROLITY provides strict warnings and precise guidelines to ensure a safe and effective experience.

Privacy and Data Protection (GDPR)

CROLITY complies with all European General Data Protection Regulation (GDPR) and Gulf and Arab standards.

Customer data is collected or shared only for shipping and communication purposes. Users have the right to request the deletion of their data at any time.

Product Authenticity

Every CROLITY product is manufactured according to British, European, and Gulf quality standards and is free from harmful chemicals.

We aim to maintain both health and beauty without any conflict between them.

Limitation of Liability

CROLITY accepts no responsibility for damages resulting from misuse, disregard of instructions, or unexpected individual reactions.

Medical Disclaimer

CROLITY products are not a medical treatment and are not intended to diagnose or cure any health condition.

They are natural cosmetic products designed to improve the appearance and overall health of hair and skin.

Applicable Laws

CROLITY’s policies are governed by UK and EU laws and regulations and comply with the commercial regulations of the GCC and Middle East countries.

Any dispute will be resolved in accordance with the competent jurisdiction in these regions.